Frequently asked questions
I change my mind, can I return earrings?
Due to sanitary reasons, we do not offer refunds or exchanges on earrings unless it's faulty.
What materials are minimal be jeweller is made of?
Our jewellery is made of 9-carat yellow/ white gold or sterling silver.
Can I have my earrings Gift Wrapped?
Yes. Our gift-wrap service includes your near earrings placed in a pouch, and branded gift box. This is currently available with no additional charge.
How do I track my parcel?
All our deliveries are sent via Royal Mail tracked service. You will receive a confirmation email once the order is shipped with a tracking number. Any issues, please message us on our Live Chat or email us at email@example.com and we can provide the necessary information for you.
Are my hoops holllow or solid?
The vast majority of real gold hoops are made hollow. And these are the reasons why:
- Because of the weight. Otherwise, the weight of the earrings would get too heavy and would stretch your earlobes down.
- It saves you a fortune. The less gold is used the lower final price is.
If you are unsure, please get in touch, and we will be happy to assit.