Frequently asked questions
I change my mind, can I return my jewellery?
At minimal be we want you to be happy with your purchase. However, if your goods do not meet your satisfaction you may exchange your item/s within 14 days from the day of purchase. Please note that pierced jewellery (eg. earrings) must be returned unworn, and in the original packaging, we cannot accept returns of these items otherwise. You will be responsible for covering shipping costs for returning your item. Shipping costs are non-refundable.
Certain items are excluded from the exchange only policy; these are personalised items, sample sale items and made to order item.
What materials are minimal be jeweller is made of?
Our jewellery is made of 9-carat yellow, white or rose gold, sterling silver and 14ct gold filled.
Can I have my earrings Gift Wrapped?
How do I track my parcel?
Are my hoops holllow or solid?
Do you offer warranty?
- Bent hollow hoop earrings - unfortunately, the construction of these earrings are impossible to work with, and repair is not possible.
- Snapped hollow hoop wire (when to open it, the wearer has to shift the wire sideways in order to create a gap and thread the wire through their piercing) - the wire is fragile and can easily snap or break if not careful during the opening and closing process, the repair is not possible. But feel free to take your earrings to a high steer repairer, as they might have the machinery & tools for such repair.
- Discoloured Gold/ Silver Jewellery. All the jewellery has a legal stamp/ hallmark to prove that it is real gold. If following the instructions in the care leaflet or product listing provided, the colour will not varnish or change. However, if the jewellery was worn while swimming in the sea/ pool, sprayed perfume on and applied any body lotions, the jewellery will varnish in no time. You might contact us to get your jewellery cleaned/ polished for an additional charge, but it is depending on the damage done, and can not always be repaired.
- Lost or stolen (Please note that we are not responsible for goods lost in transit – we have a recorded delivery option that requires a signature upon delivery this can be selected from shipping options prior to placing your order. Please ensure your shipping details are correct before purchasing, as we are not responsible for goods lost or delivered to an old address).
How to look after Silver Jewellery?
The best way to keep your silver looking great is to wear it as often as you can. When it's not being worn, it's best to store it away in a soft pouch to help prevent scratches from other pieces of jewellery.
To maintain the shine on your silver, avoid contact with perfume, hairspray and domestic cleaning products. Also, if your silver comes into contact with water dry it immediately to avoid any lasting stains.
How to look after Gold Jewellery?
To enjoy your gold for years to come, polish regularly with a soft cloth to bring out its vibrant shine. It's also best to store your gold jewellery separately to avoid discolouration from other metal types.
As with most types of jewellery, contact with chlorinated water can attack the surface of gold and result in damage to its appearance.
It's best to remove your jewellery when you go swimming and everyday items such as perfume, hairspray and cleaning products can also tarnish your gold.
How to look after Crystal/ Gemstone Jewellery?
After wearing your gemstone jewellery it's best to store it in a soft pouch or lined jewellery box.
For a quick clean, wipe the stones with a soft cloth. Some gemstones need to avoid contact with soap, water and liquid cleaners – if you are unsure of what's best for your jewellery please send us a message. Also avoid harsh chemicals including chlorine or detergents making contact with your jewellery, as they may erode the gems and cause dulling.
Does gold jewellery tarnish?
Gold in its pure form does not rust or tarnish as it does not combine with oxygen easily. This is why pure gold stays as shiny as it does. When it comes to gold jewellery, it is very rare to find pure gold jewellery pieces. As soft as pure gold is, it must be alloyed with other metals in order to be formed into strong, durable jewellery. The metals that are mixed with the gold usually have properties that make it tarnishable. This is why you will see gold jewellery start to tarnish if not cared for. If you are looking for gold jewellery that is less likely to tarnish, you are going to want to look for a higher karat gold such as 24 karat gold.
If you are constantly using perfume, hairspray and detergents on parts of your body where your jewellery lies, you will also notice an increase in tarnishing. Acidic foods can also be a contributing factor. Due to the way that your body works, some people may experience quicker tarnishing than others.
How to treat tarnished gold jewellery?
If the jewellery only has a surface tarnish, you can use a few drops of mild, non-phosphate dish soap and warm water to help clean up the tarnish. This can be done with a cotton swab, towel, or simply your fingers. Once cleaned, use a towel to dry your jewellery and allow it to air-dry overnight. Using a cotton cloth or jeweller polishing cloth, polish the jewellery to a nice shine.
If you are unable to restore your jeweller back to its original shine bring it to a professional jeweller for cleaning service.
What is Limited Warranty?
Every piece of minimal be Jewellery is guaranteed for 30 days from the date of purchase, subject to normal conditions of wear and tear. If it is a fault with my jewellery, I will put my hands up and of course repair it free of charge. However, I know that my gold/silver is strong and sturdy, and it takes real force for it to break; but I understand that accidents happen (sometimes without the person even realising) and you can always get in touch for paid repair service. Please bear in mind that unfortunately, not everything is repairable. Any damage done to hollow hoop earrings will most likely be not fixable. For full warranty information, please visit 'Do you offer warranty' quastion.
My parcel is late, what do I do?
I am responsible to dispatch items promptly after they are sold and provide correct tracking information (if tracking service was selected). Approximate arrival dates are given by Royal Mail Post Office, therefore, I personally am not responsible if the parcel does not arrive in time, or gets lost in transit. If you have a tracking number, please contact your postal service, fill in the required forms and patiently wait to hear from them. You can always let me know that the parcel is late/ lost, and I am happy to monitor it too, however, I can only make a claim for an item after it has been missing for more than 25 working days.